Frequently Asked Questions (FAQ)

Effective Date: August 1, 2026

General Questions

What is FORBES LANE ACCESSORIES LTD?

FORBES LANE ACCESSORIES LTD is an online womenswear retailer offering fashion collections designed for customers who enjoy modern styles, comfortable fits, and versatile wardrobe choices.

We are committed to providing a convenient online shopping experience supported by secure payments, clear product information, and reliable customer service.

What type of products do you offer?

We offer a selection of womenswear collections designed for different styles and occasions.

Our products may include:

• Dresses

• Tops

• Knitwear

• Outerwear

• Casual clothing

• Fashion accessories

Product availability may change depending on current collections and stock levels.

Where can I view your collections?

You can browse our latest womenswear collections through our official website:

forbeslane.net

Each product page includes available details such as product descriptions, images, and relevant sizing information.

Orders & Checkout

How do I place an order?

To place an order:

1. Select your preferred item

2. Choose available options such as size or style

3. Add the product to your shopping cart

4. Complete your shipping and payment information

5. Confirm your order

After successful checkout, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to update or cancel your order, please contact our customer support team as soon as possible.

We will review your request based on the current order status. Once an order has entered processing or shipment preparation, changes may no longer be possible.

I did not receive my order confirmation. What should I do?

Please check your spam, junk, or promotional email folders.

If you still cannot find your confirmation email, contact our support team with your order details and we will assist you.

Payment Questions

What payment methods do you accept?

We provide secure payment options available during checkout.

Available payment methods may vary depending on your location and payment provider availability.

Is my payment information secure?

Yes. Payments are processed through secure payment systems designed to protect customer transaction information.

FORBES LANE ACCESSORIES LTD does not store complete payment card details on our website.

Shipping Questions

How long does delivery take?

Delivery times depend on your location, selected shipping method, and order processing time.

Once your order has been dispatched, available shipping information will be provided.

Can I track my order?

If tracking information is available, it will be sent after your order has been shipped.

If you need assistance with your delivery status, please contact our customer support team.

What happens if my order is delayed?

Although we work to provide reliable delivery services, delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, or customs procedures.

Please contact us if your order has exceeded the expected delivery timeframe.

Size & Product Questions

How can I choose the correct size?

We recommend reviewing the size information provided on each product page before placing your order.

If you need additional assistance with sizing, please contact our customer support team.

Are product colours exactly the same as shown online?

We make every effort to display product colours accurately.

However, colours may appear slightly different depending on screen settings, lighting conditions, and device displays.

Returns & Exchanges

Do you accept returns?

Yes. Returns are accepted according to our Returns & Exchanges Policy.

Items must meet the required return conditions and be submitted within the applicable return timeframe.

How do I request a return or exchange?

Please contact our support team:

Email:
payment@forbeslane.net

Please include:

• Order number

• Customer name

• Product details

• Reason for your request

Our team will review your request and provide further instructions.

Customer Support

How can I contact FORBES LANE ACCESSORIES LTD?

You can contact us through:

Email:
payment@forbeslane.net

Phone:
+44 7378485835

Business Address:
Flat C
5 Manor Walk
Aberdeen
Scotland
AB16 7UJ
United Kingdom

Thank you for choosing FORBES LANE ACCESSORIES LTD. We are committed to providing a simple, secure, and enjoyable online fashion shopping experience.

© 2026 FORBES LANE ACCESSORIES LTD. All Rights Reserved.