Returns & Exchanges

Effective Date: August 1, 2026

Our Returns & Exchanges Commitment

At FORBES LANE ACCESSORIES LTD, we want every customer to feel confident when shopping with us.

We understand that sometimes a product may not be the right fit or may not meet your expectations. Our Returns & Exchanges Policy provides clear guidance on how to request a return or exchange for purchases made through forbeslane.net.

Return Period

Customers may request a return within:

30 days from the date the order is delivered

Requests submitted after this period may not be accepted unless required by applicable consumer protection regulations.

Return Conditions

To be eligible for a return, items must meet the following requirements:

• Unworn and unused

• In original condition

• Free from stains, damage, or alterations

• Returned with original tags and packaging where applicable

For clothing items, we recommend trying products on carefully to ensure they remain in a returnable condition.

Items that have been worn, washed, damaged, or modified may not qualify for a return.

Items Not Eligible For Return

Returns may not be accepted for:

• Items showing signs of wear or use

• Products returned without original tags where required

• Items damaged after delivery due to customer handling

• Returns submitted outside the applicable return period

If you are unsure whether your item qualifies, please contact our customer support team before sending it back.

How To Request A Return

To start a return request, please contact:

Email:
payment@forbeslane.net

Please provide:

• Order number

• Customer name

• Email address used for purchase

• Product details

• Reason for return

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us within the return period.

Exchange requests depend on:

• Product availability

• Condition of the returned item

• Approval from our customer service team

If the requested replacement item is unavailable, we will provide available options where possible.

Refund Process

Once your returned item has been received and inspected, we will notify you of the return result.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• You will receive confirmation once the refund has been completed

Please allow additional processing time for your financial institution to display the refunded amount.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a tracked shipping service when returning products, as FORBES LANE ACCESSORIES LTD cannot be responsible for packages lost during return transit.

Damaged Or Incorrect Orders

If you receive an item that is damaged, defective, or different from your original order, please contact us promptly.

Please include:

• Order number

• Description of the issue

• Photos of the item if applicable

Our team will review your request and assist with an appropriate solution.

Contact Us

For questions regarding Returns & Exchanges, please contact:

FORBES LANE ACCESSORIES LTD

Email:
payment@forbeslane.net

Phone:
+44 7378485835

Business Address:
Flat C
5 Manor Walk
Aberdeen
Scotland
AB16 7UJ
United Kingdom

Website:
forbeslane.net

Thank you for choosing FORBES LANE ACCESSORIES LTD. We are committed to providing a transparent return process and reliable customer support.

© 2026 FORBES LANE ACCESSORIES LTD. All Rights Reserved.